This is a practical, step-by-step walkthrough: registration, verification, bonuses, and payments — no fluff.
Quick Checklist
- Ensure you meet the minimum age requirement (usually 18 or 21).
- Have a valid email address and phone number ready.
- Prepare a clear copy of your government-issued ID for verification.
- Use a strong, unique password and enable two-factor authentication if offered.
- Read the bonus terms carefully, especially wagering requirements and game contributions.
- Familiarise yourself with the deposit and withdrawal limits.
Creating Your Account
- Go to the casino website and click the “Sign Up” or “Register” button. You can start at Lucky Days Casino.
- Fill in your personal details: full name, date of birth, email, phone number, and residential address.
- Choose a username and a secure password. Confirm the password.
- Select your preferred currency and any bonus you wish to claim (if applicable).
- Agree to the terms and conditions and submit the form.
- Check your email for a verification link and click it to activate your account.
- Complete the identity verification by uploading the required documents (e.g., passport, utility bill).
Wagering Calculation
Understanding wagering requirements is crucial to evaluating a bonus. Suppose you claim a 100% match bonus up to €200. You deposit €100 and receive a €100 bonus. The wagering requirement is 35x the bonus plus deposit. The formula is: (Deposit + Bonus) × Wagering Multiplier = Total Wagering Required. So (€100 + €100) × 35 = €7,000. You must wager €7,000 before withdrawing any winnings from the bonus. If the game contributes only 10% to wagering (e.g., blackjack), then each €1 bet counts as €0.10. To meet the requirement playing blackjack, you would need to wager €70,000 in total bets (since €7,000 / 0.10 = €70,000). Always check game contributions in the terms.
Deposits & Withdrawals
The casino supports various payment methods. Deposits are usually instant, while withdrawals take 1–5 business days depending on the method. Minimum deposit is typically €10, and minimum withdrawal €20. Maximum withdrawal per transaction may be capped (e.g., €5,000). For e-wallets like Skrill or Neteller, withdrawals are processed within 24 hours. Bank transfers can take 3–7 days. Credit/debit cards are instant for deposits but withdrawals may take 2–5 days. Always verify your account before requesting a withdrawal.
Licence & Player Protection
This casino operates under a Curacao eGaming licence. While this licence allows legal operation, it is important to note that for players in the EU or Nordic countries, winnings may be subject to local income tax. Unlike MGA-licensed casinos, Curacao-licensed casinos do not automatically withhold taxes. Players should consult their local tax authority. The casino uses SSL encryption to protect data and offers responsible gaming tools such as deposit limits, time-outs, and self-exclusion.
Support Guide
Below are common support scenarios and how to resolve them.
- Forgotten password: Click “Forgot Password” on the login page. Enter your email to receive a reset link. If the email doesn’t arrive, check spam or contact live chat.
- Deposit not credited: First, check your transaction history. If it shows pending, wait 30 minutes. If still not credited, contact support with the transaction ID.
- Withdrawal delay: Withdrawals are processed within the stated time frame. If you exceed that, verify your documents are fully approved. Contact support to check the status.
- Bonus not applied: Ensure you opted in during deposit and met the minimum deposit amount. If not applied, contact support with your deposit details.
- Account locked: This can happen due to suspicious activity. Contact support via live chat or email. You may need to provide additional verification.
- Game not loading: Clear your browser cache and cookies, or try a different browser. If the issue persists, check if the game is under maintenance.
Extra Tips
Deposit speed and withdrawal speed differ significantly across payment methods. The table below compares common methods.
| Payment Method | Deposit Speed | Withdrawal Speed |
|---|---|---|
| Credit/Debit Card | Instant | 2–5 business days |
| E-Wallet (e.g., Skrill) | Instant | 24 hours |
| Bank Transfer | 1–2 business days | 3–7 business days |
| Cryptocurrency | Instant (after confirmations) | 1–24 hours |
Players Ask
How long does the verification process take?
Verification usually takes 24 to 48 hours after you submit your documents. If your documents are unclear, it may take longer.
What documents are required for verification?
You need a copy of your passport or national ID, a recent utility bill or bank statement (showing your name and address), and possibly a photo of your payment method.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in the responsible gaming section. These can be adjusted but never decreased during the active period.
Is my money safe?
The casino uses SSL encryption and segregates player funds in separate accounts. However, being Curacao-licensed means there is no mandatory player protection fund.
How do I close my account?
Contact support and request account closure. If you need a self-exclusion, specify the duration. The casino will guide you through the process.
What happens if I win a large amount?
For large wins, the casino may conduct additional verification and process the withdrawal in instalments. Check the terms for maximum payout limits.
Are there any fees for deposits or withdrawals?
Most deposit methods are free. Withdrawals may be free for the first one per month, then a small fee may apply. Check the banking page for details.
Can I play on mobile?
Yes, the casino is fully optimised for mobile browsers. There is no dedicated app, but you can add the website to your home screen as a progressive web app (PWA).
Do bonuses apply to all games?
No, bonuses are usually limited to slots and certain other games. Table games and live dealer games often contribute less to wagering or are excluded entirely.
This guide covers the essential steps to get started, from registration to wagering calculations and support. Always gamble responsibly and read the full terms before depositing.